Category: Uncategorized

  • Cashout is at interesting times: Post #G2E.

    I wrote a piece a few weeks ago on cashout.

    I still have to do a final follow up piece on the potential size of a) the cashout market for Operators in the US and b) some of the risks associated with not licensing relevant IP – but post initial article & #G2E, I’ve had some interesting conversations around this space that I thought I’d share.

    Aggregation movement by IP / patent owners.

    This is interesting. A number of sources have indicated to me that there were meetings & conversations during G2E between entities that have various claims on cashout-focused IP.  Not all, mind you, just the ones that have been advised that they have the strongest claims, in particular backed by “first to file” and USPTO prior art filings.

    This is (I understand) a move to consider rolling up of cashout-related IP into a single entity.

    I can see this making sense as it takes an approach of:

    1. strengthening any overall IP portfolio to cover as many cashout related options as possible
    2. allowing a single high profile & experienced law firm to represent all relevant parties under a single entity and
    3. ultimately, make it easier for Operators & software providers to do a deal with an entity that is taking (and this is a direct quote from a source)

    “…a pragmatic & partnership-led approach that we hope will make it simple & clear for people that are using cashout to de-risk any potential IP infringement and clear up any concerns about the wider impact of significant costs, over and above simply licensing cashout relevant IP.”

    My translation of the quote in c) (and it’s just my opinion) – is that there’s deals that could be done probably a lot more cheaply in terms of IP licensing, in advance of both the Operator & Software Provider “wait and see” approach being trumped by “cease & desists” that focus on the wider business benefits that cashout accrues (to those operating cashout).

    The current noise and contractual challenges around the access to, and use of, “official league data”, as well as high profile partnerships – are sucking up much of the Legal & Commercial bandwidth for many of the US-focused Operators & suppliers. If something (eg: a general IP issue, and specifically like Cashout) can be punted further down the road….well, why not?

    So – what do I think is happening?

    Operators are taking a “wait & see” + “let the lawyers deal with it…” approach (to cashout IP claims).

    This is understandable. The current US state by state land grab that’s going on, is eating up time, resources & deal-making bandwidth, like no time since UIGEA dropped. A particular source at a T1 operator told me that “…if it’s not an enterprise media deal, a go to market plan, or a staffing issue – it’s a low priority in the US right now. We’re so stretched in terms of the fear factor around what (we think) we need to spend to get market-share – that that’s the number 1 priority.”

    There has also been questions around the “real” veracity of various claims. The physical cashout of tickets (via machines & terminals) etc is (in some ways) an easier “business method” for both legal teams & operators to both get & understand.

    Where it gets more subjective is when/where the IP claims move into the virtual realm – as a) this is where real differences between the USPTO VS EU treatment of IP is different and b) there is a lot less experience in new (gaming experienced) Legal teams in dealing with the USPTO type treatment of GUI type IP and c) cashout hasn’t taken hold yet in the same way it does in the EU – so defined customer experiences aren’t still 100% clear.

    (I think that there’s a chance that the more dynamic European operators will move on (re: the virtual realm) sooner than others and this will possibly preempt the industry’s current “wait and see” internal counsel approach).

    The US sportsbetting numbers are beating growth expectations & there’s a long way to go.

    Legal Sports Report recently described an “eye-popping” set of numbers out of NJ alone, that included a “hold” of 8.5%. (Hold = revenue or margin from total amount bet).

    The table below is taken from Legal Sports Report.

    Legal Sport Report also recently published an overview of all-state sportsbetting handle (betting turnover) and other financials. Link here.

    This is super-interesting because the September numbers (based on my own experience) give a really good indication as to how the whole Football (NFL) season is going to go for Operators.

    Why? Last two weeks of Aug and first two of September are when customers return, fund their accounts, and start betting NFL again. If you (as an Operator) can grab share of wallet (ie: people choose you to bet with) at the start of the season, and tick hygiene factors around good customer experience and offers – you will keep many of those customers for the whole season….

    NOTE: Numbers below are from June 2018 >> October 10th 2019.

    How do these numbers relate to cashout?

    If cashout takes hold (as people believe it will) in a manner similar to EU penetration, it could be next on the list, past NFL, College Football, March Madness – and then Cashout (4th) in terms of betting volume (handle). There is a belief (but little confirmed hard data) that cashout is the 4th biggest “sport” in sportsbetting in the EU (UK in particular).

    If the numbers above aggregate NFL, March Madness & College Football – and then other sports follow up from a “long-tail” perspective AND assuming that the ability to cashout is included over everything (ie: all sports) – that assumes (using an EU rough comparison) that cashout could (have been, if available) – as much as…a big number guess at best. (Sorry!)

    Without specific sports based granular numbers, and in particular, what parlays (accumulator bets) looked like (in terms of pricing & volume) at any point in time AND without seeing / understanding customer profiling and behaviours – it’s very difficult to get to an educated number as to what the actual volume of handle that cashout could have been out of the 10.7BN wagered (bet) since June 2018.

    If I had to make a guess – that was based on my early-career experience of the North American market + the penetration & popularity of cashout in a mature market in the UK – I’d peg a guess as cashout could have been applied across as much as 1.5 – 1.8BN of the measured volume since June 2018. This may be conservative – this may be way off. It’s a guess, but an educated one.

    The reason that I’m making these guesses is that whilst infringing on cashout IP could be correlated to a number (customers went through an experience cashing out, and the amount cashed out was XXXXX), where it gets murky (and possibly a bit scary for Operators & Software providers) is that cashout tends not to be a simple binary or stand alone action.

    It offers a two-sided marketplace where there are benefits to both parties. (Three sided if you include the volume-based cut of a software provider). The customers gets to lock in a “win” at (in theory) +EV to their original bet OR save a % of a losing bet. The operator gets to lock in guaranteed margin from a bet AND create new betting opportunities that (the cashed out volume) can be used again, against. As a feature – it;s a no-brainer win/win to offer.

    Where it gets even more interesting in the context of cashout IP + any infringement – is how any judicial view is constructed around the wider benefits to a business that is operating cashout – and by extension, generating further enterprise value (for the business) by offering cashout. Does it attract more customers? Do they spend more money? Does it keep customers interested longer? Does it (in simple terms) create more enterprise value by being available?

    In the conversations that I’ve had with those that own cashout IP, one of the takeaways is that “remedy costs” caninclude a calculation based on on the revenues generated (by the feature / the business method / the “thing”) and the value added to the business by infringement use. Value is not necessarily the revenues generated by each individual click (in the case of cashout) but value added as applied to the overall all beneficial impact on the business from infringing.

    The “click-based” experience is where the long-term game around the importance & value of cashout will really be won or lost. Online is where the hockey stick growth by state is expected – and the opportunity cost to those states with online/app access, of scaling online (product) – is far less than physical machines.

    Owning the IP around that online cashout experience is where the most significant battles (and costs) have the potential to be transformative – for both businesses that show/get/license – or own, that IP.

    For example, Colossusbets recently announced a deal to license their patent portfolio to bet365 in the US. bet 365 is a marquee name for any provider to have above the door but (in my opinion) it’s not necessarily clear what specific parts of the proven (EU) cashout sportsbetting experiences the (Colossus) licensing  covers. We’ll have to wait and see.

    Get Out Ahead LLC is another firm claiming cashout IP. My reading is that its primarily offline / machine focused – but does include some interesting online processes under the IP claims.

    For example: (As part of the exchange of %’s of tickets & counter-offers…this is included…) You can see the IP claim here.

    Step 2—Bidder clicks on Counter Offer button and a sliding scale appears. The sliding scale will offer Bidder a range from $600 to $999 (minimum bid is 60% of ticket list price).

    I still find the claims Marketmaker to be the most interesting, even if it’s purely based on a) prior art dates (2007) & the fact that they are b) referenced by the likes of  Winview and others in terms of other patent filings. “First to file” and prior art are the two most significant factors in how the USPTO makes decisions around whether / how someone “owns” a business method of process – and Marketmaker seem to be pretty strong here. The USPTO treatment of business methods (as referenced in previous article) is very different from the EU – and this is why ownership (and patenting) of cashout, is such a potential issue in the US market.

    Finally – one of the most famous US federal court cases, (that’s cited as case law by US IP lawyers) around point of damages assessment – is very interesting as it potentially relates to the wider “remedy” piece that may impact in US-facing sportsbook operators & providers that infringe on any IP.

    The  case related to a sit-on lawn mower machine with patent infringing baffles (underneath) for routing grass quicker (out the back) which effectively made the motor and engine run smoother and more efficiently in heavy wet grass.

    The guys who designed the baffles, sued the lawn–mower machine manufacturer that added (the baffles) without licensing them. The court decided that the value-add (the infringing baffles) was so important to the overall machine’s increased performance, that damages were awarded as a % of the entire revenues from the infringing lawnmower machine company. This is a case that they teach as a basics of IP infringement law in the US.

    This is where the really big impact could be, in terms of impact on those companies that infringe in (sportsbetting) IP in the US. It’s an area that is at early stages. It’s an area that if the relevant companies are relying on a) their experience of the EU market and b) not retained experienced external US IP-focused counsel – and c) don’t think that the different US treatment of IP (and business methods) is going to have any impact on their US businesses – that this will be a saga worth watching from the sidelines.

    Cashout is at interesting times. I’ve said it twice now. I hope that some people are listening. It could very expensive, otherwise.

  • Marketing attribution: A big problem for online businesses?

    I’ve been thinking about marketing attribution over the last couple of weeks.

    I’ve been talking to a some very interesting companies – and one of the big questions that I’ve been asking them, is how do they break down the online sales process and assign a correct weighting to the channels that contributed to the sale.

    The “sale” could be a sign-up, could be a deposit, or a purchase – basically anything that is core to how you’ve set-up your funnels or goals.

    What’s been interesting is that there still seems to be a real struggle to move away from a simple “last click” metric to a model that assigns a weight to the different online channels that may have significantly contributed to the sale.

    For example, let’s say someone was buying a new coffee-maker. They may Google it first, and end up on a coffee-maker site, browse a little and leave. They then go to another site that is on an ad network that’s retargeting and when they are on that site they are presented with a banner (from one of the coffee sites that they’ve visited), they click on that banner and go back to the coffee site.

    Still haven’t purchased though!

    Often the final step, when the decision process is done – is price comparison, so the coffee-buyer goes to a price comparison site, gets the best price and ends up on the first site again, as it has the product they are looking for at the best price. Now they decide to buy.

    Under the “last click” model – the sale is recorded under the affiliate channel (more costly to the vendor), and when the coffee site owner analyses the sales results, the assumption is that the affiliate channel contributed 100% to the sale – therefore we need to invest in the affiliate channel more.

    However, it’s clear that there were actually a number of different online channels that ultimately contributed to the successful sale. SEO contributed, paid media contributed, as well as the affiliate channel.

    This is where marketing attribution comes in.

    Adobe published an interesting study at the end of 2012 that offered some interesting insights into how companies attitudes and approaches to marketing attribution.

    700 companies surveyed. Only 54% carried out any sort of attribution but of those that did 89% said that it had a positive impact on the business. You can see the report in more detail – here.

    The #1 barrier to being able to implement successfully, seems to be a technical one. Based on my own experience, it’s newer, nimble, tech-savvy firms that have the technical smarts and the know-how to be able to implement marketing attribution better.

    Why?

    Knowledge is less “siloed” than it is in older, larger firms. There is a more holistic approach to data interpretation that older firms are struggling with.

    The single-click model can also hold a lot of sway when it comes to internal politics in companies as the SEO team don’t want to lose success to the Affiliate team who don’t want to lose out to paid media – so people tend to fight for their “last-click” success. This needs to be addressed by Management – and people need to be made aware the it’s all about overall business success – rather than short-term team gains.

    Slingshot SEO did a year long study that analyzed more than 23 million multiple-interaction conversions across 30 domains (including large retailers and service providers) and they concluded that:

    • Organic Search was undervalued by as much as 77.25%
    • Paid Advertising and Referrals were also undervalued in most cases.
    • Direct Visits were overvalued by as much as 81.59%

    Derek Tandgren from Adobe also pointed out that “…Marketers must decide if it’s worth investing the time and resources into using the system, and whether or not it will give them any insight into their business….”

    My approach?

    Cluster & establish baselines: Use the database that you’ve already got to cluster customers into groups. Look for similar patterns of behaviour from the data that you’ve got. Are your lower value customers coming from Paid Media or Search? Use these to formulate baselines of behaviour.

    Regression Testing: When did people STOP doing the behaviour that you were looking for? What was the last action that they did – and what were the last inbound touchpoint. (It’s important to discount outbound marketing here ie: email – as it’s all about the customer’s last experience of you – and less about what push marketing that you’ve done in an attempt to reactivate.)

    Integrate your Analytics: An obvious one, but one that can be a significant challenge to many organisations. CRM analytics need to be linked to Google Analytics that need to be linked to your other metric touchpoints. Ensure offline is accounted for and that your mobile analytics don’t get lost in the mix.

    What tools do I think are good?

    Google Analytics. Optimove. Omniture. comScore Digital Analytix. Qlickview. Find them via Google!

    There’s some good reading out there too on this – it’s worth checking out:

    Some good scholarly articles here.

    Data driven marketing attribution models here.

  • Great people, great brand, great new start for me.

    Exciting times. And maybe the best job in egaming for me?

    I’ve just joined the Betsson Group as Managing Director for Betsafe. You can get a great overview of the history of the Betsson Group here.

    It’s full of smart people, great creative ideas, and a real desire to be as successful as possible.

    The Betsafe team are delivering some great brand campaigns, right now – and I’m looking forward to hearing about some of the even bigger & better ideas that are on the way.

    My current favourite? The Gumball work. Check it out…

    This is hugely exciting stuff – as I get more insight, I’ll be posting to pull some of my thoughts together.

  • The top 3 egaming companies that are winning with Brand. My take.

    I’ve been asked recently by a number of people – which egaming companies are killing it on Brand. Who’s done (or doing) the best job in terms of Brand (with a capital B!).

    I’m a Marketer at heart, and I love good design and a well executed brand proposition that’s supported by engaging product.

    In this post, I’m notcommenting on how these egaming companies are executing their marketing ops (ie: CRM + BI reporting +  segmentation & cluster analysis) – as I don’t have any real insight into that (you’d need to be on the inside to get that) – but I AM talking about Brand

    Here are my top three:1. Mr. Green 2. Paddy Power 3. (deep breath) William Hill.

    1. Mr Green

    Why?

    Mr. Green has never been afraid to innovate in terms of Brand. They’ve kept a laser-like focus on their core business (online casino) and their graphic design (in most cases) is first-rate. If you mention Mr. Green to anyone in the industry – the reaction is overwhelmingly positive, which is unusual.

    There is consistency and differentiation in how they present the customer experience – and in Net Ent, they’ve got one of the strongest egaming software partners (they have a good overall mix of providers). Their promotional approach is also unique – in that you have to be a logged in customer to see the promotions – and they push the majority of them through their blog. Great way to reduce marketing overhead. Their top nav is also probably my favourite around.

    There is also an overwhelming sense that these guys love what they do, put the customer first, and are big believers in making sure that fun & excitement is at the forefront of how they present things. It’s something that a lot of egaming companies strive for, but few achieve with any consistency.

    I have them above Paddy Power, because with their single product channel, they’ve allowed themselves the luxury of not having their brand-messaging diluted across multiple verticals. The discussions of other verticals (at Mr. Green) must have gone on (is going on?) well into the night – they may well be on the horizon, but not yet.

    Where could they improve?

    Design & brand positioning is excellent, but homepage is very cluttered from a visual perspective. Their english localisation sometimes needs work too, as syntax can be a little incorrect. I also wonder are they not maximising potential VIP customer acquisitions – due to the “walled garden” approach to the promos. Could they do more on the PR side with Mr. Green the character? Maybe – but I liked the appearance at the EGR awards last year.

    2. Paddy Power

    Why?

    Balls bigger than a Tyrannosaurus Rex. And the smarts to go with it.

    Probably the best managed Brand personality out there. Some of the Brand stunts that they’ve done will be remembered for a long time in the egaming industry. Personal favourite? Their sky tweets over the Ryder Cup.

    They are doing a great job of keeping the focus on the fun part (that so many other egaming firms attempt to do, but do badly) by using humour in a way that’s consistent, funny and executed with style.

    The core thing for me that gets them in the top 3 though, is the way in which they have obviously allowed their staff and marketing teams the latitude to let the fun side of their own personalities shine through.This is not easy – and you have to hire the right people.

    You only have to read some of their site copy, replies to customers or follow some of the accounts on Twitter. Given the speed of response and smartness in some of the answers, it’s clear that the staff have been briefed and have bought into the Brand personality – and then been told to get on with it. This is something that other brands that struggle to develop a Brand personality should well take note of.

    Where could they improve?

    The Brand personality is less obvious within the egaming verticals (compared to Sportsbook). Yes, it’s more difficult as Sportsbook provides a constant stream of news and events to generate buzz about – but maybe there are opportunities (with Poker in particular, and the live event buzz) to push the Brand personality more?

    Talking of Poker, the continued lack of a mobile product is one that needs to be addressed, because if Paddy could gain the same market share of mobile Poker, that they’ve done with Sportsbook – it could go a long way to reverse what is potentially a declining set of Poker revenues. The customer journey (in terms of sign-up & product cashier) also needs work – but that’s somewhat out of their hands, as it’s within the Playtech product.

    I’d be interested to see if they push the boundaries with some of the new product development that’s happening with the Cayetano Casino games. It was a great move buying some Casino infrastructure in the first place and it’s clear from their annual report – that the ARPU is way higher, having taken the software provider cut out of it as well as having the ability to 100% dictate content direction. It’s the way of the future.

    3. William Hill

    Why?

    This one may set the cat amongst the pigeons in terms of industry opinion – but I think since the Playtech takeover (is there any other way of describing it?) of the William Hill online channels, they’ve become far more focused on how to push where they are strong.

    Their above the line campaigns do a good job  of reinforcing “The Home of Betting” positioning, and their online execution has improve an incredible amount since this was a sample splash page in 2009. Their TV ads have focused on a product positioning, and the breadth of choice available – rather than  an emotive based positioning (a la Ladbrokes new campaign). They’ve kept “The Home of Betting” inherent in the message that their scale is massive, and they have stuck to their guns by keeping the messaging consistent through out the site. (This is where I think that Ladbrokes have some work to do, as the current core acquisition message around the passion of betting, pretty much disappears after you leave the home splash page. Why? Ask Ladbrokes…)

    Where could they improve?

    Their heritage positioning is something that needs to be handled sensitively as it’s been an important part of Will Hill’s history. There are probably some more ways that it can be emphasised, in a contemporary way to help retention and reactivation.

    Their affiliate channel needs a makeover to reflect what’s happening with the core brand, and it probably needs to put together even more aggressive deals in the face of savage competition from the “likely lads” affiliate team at Bet 365.

    Who didn’t make top 3 and why?

    Bet 365 – Huge. Massive. Force of nature. But, can you sum up what they stand for from a Brand point of view?

    Ladbrokes – see observations above. They need to drive their big ATL campaigns through the whole site experience.

    Betsson – Brilliant operation- but the pace of their growth is such that I think that they need another year to deliver really consistently from a Brand point of view.

    Betfred – made some bold moves recently with Casino-based homepage wraps – but a personal opinion is that their design has always lacked polish.

    I don’t have time to list everyone – I will come back to this and talk about specific products over the coming weeks.

    If anyone has any thoughts, observations, rants etc – would love to hear. If you think that there’s someone obvious that should be in there – let me know, and I’ll have a look at it – contact me here.

  • Exciting times & big moves…

    Amaya & Cryptologic

    There are exciting industry times afoot. And for me in particular.

    I’ve recently relocated to Malta to run the Wagerlogic operation, which is now part of the Amaya Group.

    Amaya have been on a tear over the last 18 months, buying Chartwell and Cryptologic (amongst other businesses).

    I’ve worked with people at Sports Interaction (the original & the best) and with software suppliers that include Playtech, Microgaming, CTXM, Cake and many more.

    What I’ve seen so far at Wagerlogic has me as excited as anything I’ve seen. Great people, smart management, a hugely exciting plan for the wider group – and the weather & economy in Malta tops it all off nicely.

    I’m moving the whole family over – and the company have been brilliant so far. I’d highly recommend Malta for egaming / online betting professionals, as there’s good infrastructure, plenty of opportunities – and if you pick a growing company, a great opportunity to generate some significant financial rewards.

    Lots more to follow here – and if anyone wants any info on Malta – or fancies a move. You know where to find me!

  • Alderney suspends Full Tilt licence: here’s the regulator’s statement

    Alderney have finally got ’round to suspending Full Tilt Poker.

    Click here to see a copy of the full statement from the regulator.

    It could spell even more trouble for players. More to follow later.

    Update: Looks like operations have fully ceased / been suspended – reports are that all games have stopped, table play was halted – and when I attempted connection – the client just hung.

    This is going to make the interubes pretty hot for a few days. Here’s hoping that players get paid. Here’s a screenshot at midday on the 29th.

    Update: I’ve changed the link to the CORRECT statement – thanks to Peter Nolan (@ptr_nolan)

    Update: Read the railbirds thoughts at 2+2 and get a taste of what are the Poker community thoughts – here.

  • Who’s taking the horse to France? (Part ii)

    Called it part ii because I’m short on inspiration today – and there’s more stuff that I think is interesting about gambling regulation in France…I’ve also got an update on Ladbrokes & Will Hill.

    Did you know that France’s gambling laws stretch back to 1539 and an edict passed by King Francois the 1st? That’s what the most recent updates to gambling legislation in France have to work from…

    There were 23 applicants for Sports betting licences in France and (I believe) 15 successful applicants. The poker guys will hear at the end of the month, the delay was due to the Maltese LGA putting in some questions to the EC.

    Who’s doing who?

    Ladbrokes has applied for a licence in a JV with French television broadcaster Canal Plus, subsidiary of Vivendi SA.

    Will Hill said at the end of May it was taking steps to cease accepting online gambling business from French clients, while it was considering applying for a French licence.

    BWIN has teamed up with Sajoo, a subsidiary of press publisher and events organiser Amaury.

    BetClic (already operates in the French market from Malta) said it’s applying for a French licence. BetClic is co-owned by French businessman Stephane Courbit and Monaco casino operator Societe des Bains de Mer  and part of Mangas Gaming.

    There was some interesting points made (in the Malta Business Weekly) by Bruno Hareng, an analyst at Oddo Securities.

    “Assuming eventual sports betting sales of €4 billion, there would only be €400 million (ie 10 per cent) for operators taking in account a payout rate of 82-83 per cent for players and 7.5 per cent state deductions. If we also subtract running and advertising costs, there would only remain about €50 million profit to be shared between the operators, hence the low number of eventual betting operators,”

    It’s going to be very interesting to see how the Operators all shake out in terms of brand penetration & ultimate dominance.